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33 articles
AI
Today, many organizations are starting to use voice or text-enabled chatbots for the first time or already have chatbot systems in place. In fact, Gartner said 25% of organizations are predicted to make chatbots their primary cust…
Showing 1–24 of 33
Business of DevOps
Ask anyone to name their favorite brand, and they’ll often respond with minimal hesitation. Prod a little further and the importance of customer experience (CX) is sure to play a m…
DevOps Culture
Charlene O’Hanlon and Amy Hudson of Cyara discuss the concept of DevOps for customer experience, which takes DevOps methodology and focuses it on CX software. But there are pitfall…
Blogs
Last spring, we were inundated with headlines, tweets and Medium posts applauding the rapid digital transformation that businesses were going through—almost overnight—due to the pa…
Application Performance Management/Monitoring
Delivering a seamless customer experience (CX) has become a top priority for companies undergoing digital transformation initiatives, as 85% of buyers are willing to pay more for a…
Business of DevOps
A report published by the Continuous Delivery (CD) Foundation suggests that, in terms of achieving that goal, most organizations still have a long way to go. Based on analysis of t…
DevOps Practice
With the proliferation of microservices and APIs, will UIs go modular too? Some technologists note a rising trend around smaller, intent-based customer experiences that more direct…
Blogs
Digital transformation is increasingly propelled by rapidly changing user expectations. Release frequency is increasing, as is the need to connect a growing number of applications…
Blogs
Change is difficult, so most companies pull the bandage slowly, hoping to avoid the hard, painful part – especially with regard to digital transformation. But in the corporate worl…
Blogs
Large organizations across the services spectrum are transforming from project-centric operations to product-centric way of working. Customer centricity is driving this transformat…
Application Performance Management/Monitoring
These observability tips can help developers uncover issues that impede performance and derail customer experience Modern technologies and methodologies such as cloud services, con…
Blogs
As digital transformation accelerates, cloud services are helping organizations thrive in a COVID-19 world As the days tick by and the gloomy ramifications of COVID-19 become more…
Blogs
Mobile DevOps requires a robust and streamlined strategy for success The mobile revolution of the last 20 years has radically changed our everyday lives. That’s not just the way we…
AI
As developers and entrepreneurs create new products and services, it is critical for a powerful communication solution to sit at the heart of the solution and support all customer…
Blogs
2019 was an exciting year for DevOps practitioners, with DevOps adoption continuing to grow at a fast pace. Most organizations were either executing or evaluating their DevOps stra…
Blogs
In today’s hyper-competitive world, releasing early and often is a business necessity. When done right, this unrelenting commitment to speed enables product teams to quickly respon…
Blogs
In our fast-moving digital economy, organizations across just about every industry are faced with a stark reality: to remain competitive and deliver the best possible customer expe…
Blogs
Here’s what I’ve noticed after spending several years in service management: DevOps is coming up more in the conversations I’m having with service desk leaders. Usually, these conv…
Blogs
Everyone has bad days. Every company has been through some kind of outage due to a buggy database deployment. Even the best of the best, with highly trained staff, world-class best…
Application Performance Management/Monitoring
A survey of 358 strategic IT decision-makers in enterprise organizations across North America and Europe conducted by the market research firm GigaOm on behalf of SolarWinds, a pro…
Blogs
Organizations are embracing product experimentation as a tool for continuous improvement Companies that embrace product experimentation are able to capture highly accurate data abo…
Blogs
At the Adobe Summit 2019 conference this week, Adobe detailed that its Adobe Experience Cloud customer experience ecosystem is reliant on a set of best DevOps processes that is wra…
Blogs
In this DevOps Chat we speak with Cyara CEO and co-founder, Alok Kulkarni, about how DevOps is helping in the customer experience arena. Cyara has carved out a leadership role in b…
Blogs
These days, it’s not enough for companies to offer quality products or services; they must deliver an exceptional customer experience. In fast-changing environments, continual inno…
