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IT service management

25 articles

Latest in IT service management

Techstrong Group Launches Techstrong ITSM Community Platform to Bridge the Gap Between Agile, DevOps and ITSM

Techstrong Group launches new ITSM site to empower organizations to navigate the complete IT life cycle with greater efficiency, quality and agility. Boca Raton, FL, February 28, 2024 — Techstrong Group, the power source for peopl…

Feb 28, 20243 min

All IT service management Articles

Showing 1–24 of 25

Dec07

PagerDuty Previews Generative AI Copilot for ITSM

Under an early access program, PagerDuty, Inc. is making available a tool that brings generative AI capabilities to its ITSM platform.

3 min

Oct20

Blogs

DevOps and ITIL Integration: Driving Collaborative Agility in ITSM

Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM)…

3 min

Oct27

DevOps and Open Technologies

BMC Looks to Advance ServiceOps Approach to Managing IT

During an online BMC Exchange event, BMC announced it expanded its portfolio of IT management offerings as part of an ongoing effort to unify traditional IT service management and…

3 min

Dec04

Blogs

DevOps Deeper Dive: ServiceNow and DevOps, One Year In

It’s now been a year since ServiceNow launched its DevOps integration initiative. Since then, thanks to the arrival of the COVID-19 pandemic, the way organizations manage IT has ut…

3 min

Nov11

Blogs

Mattermost Offers DevOps Command Center in the Cloud

Mattermost today launched Mattermost Cloud, a software-as-a-service (SaaS) platform for managing DevOps workflows using pre-built playbooks that comes integrated with a wide variet…

3 min

Nov09

Blogs

Atlassian Launches ITSM Platform

Atlassian today extended its footprint in IT service management (ITSM) with the launch of Jira Service Management, a cloud-based platform designed to bridge the divide between DevO…

3 min

Oct14

Blogs

ServiceNow Extends DevOps Integration Reach

ServiceNow today announced it has added four new integrations with DevOps platforms to its IT service management (ITSM) platform delivered via the cloud. The four integrations add…

3 min

Sep17

Blogs

ServiceNow Extends Reach Into DevOps Ecosystem

ServiceNow this week, as part of a massive Paris update to its core software-as-a-service (SaaS) platform for managing IT operations, has extended its DevOps integration efforts by…

3 min

Sep14

Blogs

Tricentis Extends Testing Reach to ServiceNow Applications

Tricentis has extended the reach of its portfolio of testing tools to now include software-as-a-service (SaaS) applications from ServiceNow. Martin Klaus, vice president of product…

3 min

Jul31

Blogs

Atlassian Adds Asset Management to ITSM Portfolio

Atlassian this week announced it has acquired Mindville, a provider of IT asset management software that the company plans to integrate with its Jira ServiceDesk platform. Edwin Wo…

3 min

Jul02

Blogs

Survey Finds IT Teams Rising to COVID-19 Challenge

In many ways, the COVID-19 pandemic has been the ultimate test for IT teams. The bulk of many workforces overnight became remote workers. Many of those end users are now starting t…

3 min

Jun26

Blogs

DevOps Deeper Dive: Apple Adds Fuel to ITSM Fire

Apple’s acquisition this week of Fleetsmith, a provider of IT service management (ITSM) tools for Apple devices, is reigniting a fierce debate over how best to manage endpoints in…

3 min

May13

Blogs

Atlassian Acquires Halp to Gain Help Desk Based on Slack

Atlassian this week announced it has acquired Halp, a provider of a help desk platform that employs Slack as its user interface. Steve Goldsmith, head of product integrations at At…

3 min

Mar31

Blogs

IT Services and DevOps: Friends, Not Foes

Development and operations, aka DevOps, is the marriage between software development and IT operations. The goal of a DevOps team is two-fold: to more quickly make products that ar…

3 min

Nov02

Application Performance Management/Monitoring

Cost Per IT Ticket: Think Beyond Opex in Your Cloud Journey

Globally, organizations have embraced cloud computing and delivery models for their numerous advantages. Gartner predicts the public cloud market is expected to grow 21.4 percent b…

3 min

Jun13

Machine Learning: Essential in Cloud Service Management

As businesses today compete more and more on digital experience, you need to ensure that what’s delivered performs optimally and provides an outstanding customer experience. With i…

3 min

Oct03

Blogs

Bridging the Gap Between ITSM and Software Engineering

Considering the individual roles of IT service management (ITSM) and software engineers, it seems obvious they should work closely together. ITSM tracks internal and external custo…

3 min

Aug29

Blogs

Simulating DevOps to Discover the ‘Culture Thingy’

DevOps … is a term used to refer to a set of practices that emphasize the collaboration and communication of both software developers and information technology (IT) professionals…

3 min

Jul24

Machine Learning and ITSM: Helping Help Desks

The field of machine learning is a hot topic. We know that this type of artificial intelligence (AI) provides computers with the ability to learn without being explicitly programme…

3 min

Nov16

Blogs

Accelerating DevOps with Service Management (and Vice Versa)

One of the great misconceptions of service management is what it means. This also is the reason why so many service management initiatives fail. Consider a call center, for example…

3 min

Oct14

Blogs

5 Ways to Ensure IT Service Desk Agility

The agile approach is everywhere. Born in the software development world, agility means adaptive planning, ongoing development and continuous improvement. Rapid and flexible respon…

3 min

Oct05

Blogs

Alerts Keep DevOps Teams Responsive, in Sync

Continuing our five-part series on “Continuous Monitoring: The Role of DevOps and APM,” this blog post will talk about how alert notification can help DevOps teams be more producti…

3 min

Aug19

Blogs

Let’s Talk About Ops: An ITSM Crowd Special

The ITSM Crowd is a regular hangout hosted by DevOps training provider ITSM Zone that covers many different IT and management topics. On Aug. 11, host Claire Agutter was joined by…

3 min